So far, Geographic Information Systems have been a part of the municipalities’ technical departments. This is no longer the case! Much of the information contained in the municipalities’ tasks has a geographical reference, which in many cases could be used in multiple contexts across the organization. GIS support of existing systems and workflows therefore has great potential - even outside of the technical and environmental fields - in relation to the improvement of municipal task solving.
Besides being a service improvement for citizens, the GIS in self-service solutions could save the municipality a number of referrals.
Better decision making
By considering the municipality's GIS system as a set of building blocks with geographical features and not just a map solution, the user value increases within a range of business applications. When the municipality’s Electronic Case and Document Management System is integrated to GIS, the cases can be linked to a geographical reference, which opens a wide range of options. For example, it will be possible to quickly check all current and closed cases found at an address or within a geographic area and the particular area or region of each case. In addition to an overview and knowledge sharing across management and departmental areas, GIS support gives the opportunity to analyze connections between case types and geography.
Knowledge sharing and quality in task solving
Linking GIS and various databases, provides the opportunity to streamline administrative routines. This could be, for example, in connection with neighbourhood surveys, district optimization, route optimization, calculation of travel costs in school districts, etc. It will be possible to register where home helpers, emergency vehicles, field personnel, etc., are at any time. It will be easy to direct the nearest employee to an address in connection with emergencies and proof of travel and home visits will be generated automatically.