Dafolo A/S - GIS supported workflows

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Strategic business development with GIS

So far, Geographic Information Systems have been a part of the municipalities’ technical departments. This is no longer the case! Much of the information contained in the municipalities’ tasks has a geographical reference, which in many cases could be used in multiple contexts across the organization. GIS support of existing systems and workflows therefore has great potential - even outside of the technical and environmental fields - in relation to the improvement of municipal task solving.
In cooperation with selected municipalities, Dafolo has started to integrate Borgeronline® and GIS in contexts, where it is appropriate to re-use data from the municipality's GIS system.

GIS in self-service solutions
GIS solutions can be integrated into processes, where geographic data is not dominant, but will add value both to the user experience for the citizen and the municipal’s administration. Maps and GIS could be part of interactive self-service solutions on the Internet, where citizens or companies can submit applications or information to the municipality by maps. GIS-based information is automatically transferred to the citizen’s application and in this way the information lands directly in the municipality's administrative system, where they form part of the task.

Examples of GIS application in self-service solutions:

Clearance requirements and property boundaries in building cases
Reporting of holes in roads, defective street lights, rodent control, appearance of hogweed, vandalism of signs
Local plans or other projects that are sent out for public hearing
Localisation of institutions, such as application for day care admission
Planning and administration of school districtsSnow clearance
Location of fire hydrants, water supplies, water courses, lakes, etc.

Besides being a service improvement for citizens, the GIS in self-service solutions could save the municipality a number of referrals.

Better decision making
By considering the municipality's GIS system as a set of building blocks with geographical features and not just a map solution, the user value increases within a range of business applications. When the municipality’s Electronic Case and Document Management System is integrated to GIS, the cases can be linked to a geographical reference, which opens a wide range of options. For example, it will be possible to quickly check all current and closed cases found at an address or within a geographic area and the particular area or region of each case. In addition to an overview and knowledge sharing across management and departmental areas, GIS support gives the opportunity to analyze connections between case types and geography.

Knowledge sharing and quality in task solving
Linking GIS and various databases, provides the opportunity to streamline administrative routines. This could be, for example, in connection with neighbourhood surveys, district optimization, route optimization, calculation of travel costs in school districts, etc. It will be possible to register where home helpers, emergency vehicles, field personnel, etc., are at any time. It will be easy to direct the nearest employee to an address in connection with emergencies and proof of travel and home visits will be generated automatically.

Dafolo A/S, Denmark · Frederikshavn | Copenhagen K | Fredericia | Telephone +45 9620 6666